Is there anyway for you to test using a different ISP? A hot spot you can connect your laptop to? If the hotspot works - then the issue is either your ISP or the hosting provider blocking you IP address. ISP - Spectrum Business accounts have (at least with me) blocked certain protocols on their modems - even though they claim that they don't, I can run a VPN and FTP server just fine off of my failover internet, but I can't run it on my primary spectrum service. The next three pieces I would look at are ISP, DNS, and hosting provider. Yes, in my instance, the SonicWALL was blocking my traffic from reaching out to our website's FTP server - but since you have removed your sonicwall from the equation and are still having issues - then the sonicwall isn't the problem. Does this sound possible? Is there any other troubleshooting I should try before going down the rabbit hole and contacting GoDaddy? When connectivity is lost, all hops from 10 on timeout.įrom all of this, my theory is that something happening on our end is triggering a 5 minute lockout out at the website host. Comparing tracerts when the website is reachable and not reachable shows the same hop results until hop 10 which is at the website host, but 6 hops before our website.I have NOT eliminated our equipment as the cause of the block, because I've been unable to trigger the problem from another location.Only our website was unreachable and for the same amount of time as before. I've eliminated our firewall/network equipment as the blocking mechanism by triggering the loss of connectivity and then connecting a laptop configured with our public IP directly to the ISP equipment.Each time the connection is lost, it resumes after ~5 minutes (60 - 62 ping timeouts from Windows 10, this is VERY consistent).When connectivity is lost, it is lost ONLY between our location and our website.It does not matter whether our firewall's SSL inspection is enabled or not.With no FTP/SSL activity, the connection is usually good (for example, 6 dropped pings out of 10,696 or 15 out of 52,260).FTP/SSL activity doesn't always trigger it immediately, but a few attempts will trigger it within a minute.The loss of connectivity seems primarily triggered by FTP/SSL activity(I can trigger it on demand with an FTP program or Visual Studio).
Following is what I've gathered about this problem so far: After troubleshooting, I've learned connectivity between our location and the website, hosted at GoDaddy, is being lost at times(FQDN and IP). Last Friday I noticed a website file was not up-to-date.
Daily scheduled file uploads to our website via FTP/SSL have been successful for years.
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